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General
What is Joche Academy?
Joche Academy is an online learning platform offering professional courses, career development programs, and team training solutions.
Who can enroll in your courses?
Anyone can enroll - individuals, students, professionals, business teams, and organizations.
Are your courses self-paced?
Yes. All courses are 100 percent self-paced unless stated otherwise.
Do I need any prior knowledge to get started?
Most beginner-level courses require no prior experience. Advanced courses may list recommended prerequisites in their descriptions.
Can I access courses on mobile?
Yes. Our platform works on phones, tablets, and computers.
Is my progress saved?
Yes. Your progress auto-saves, and you can continue anytime.
Team & Business Learning
Do you offer training for teams or organizations?
Yes. We offer business training packages for teams of any size.
Can I manage training for my entire team?
Yes. Admins can enroll staff, monitor progress, and manage certificates.
Do you offer bulk purchase discounts?
Contact us via the contact form above or email us directly to discuss bulk purchase requests
Can team members learn at their own pace?
Yes. Each user has their personal learning dashboard.
Can I request a custom training program for my company?
Absolutely. Contact us to build a custom training solution.
Can I request an Instructor for my company workshop/training?
Yes, you can contact us directly or select from the available Instructors in our platform
Payments & Certificates
What payment methods do you accept?
We accept debit and credit cards, bank transfers, and digital payment methods depending on your region.
Can I pay in installments?
Unfortunately, we do not support installment payments
Will I receive a certificate after completing a course?
Yes. A digital certificate is issued automatically once you complete a course.
Are certificates internationally recognized?
Not at the moment. Our certificates are currently Certificates of Completion, designed to validate that you successfully finished a course on Joche Academy. They are useful for personal development, skill verification, and portfolio building, but they are not yet internationally accredited.
Can I get a refund?
Unfortunately not. However, you can cancel your subscription at anytime you want
Course Access and Learning Experience
How do I start a course after enrolling?
Once payment is confirmed, the course appears in your dashboard instantly. Click "Start Course" to begin.
How long do I have access to a course?
Lifetime access unless otherwise stated on the course page.
Do courses include assignments or quizzes?
Many courses include quizzes, assessments, and practical tasks to help you learn better.
Can I download course materials?
Some courses allow downloads. If not, you can always revisit lessons online.
Can I preview course content before buying?
You can reach our support team via the contact form above or email us directly at support@yourlms.com.
Instructor & Teaching
Can I teach on Joche Academy?
Yes. We accept qualified instructors who can create high-quality courses.
What are the requirements to become an instructor?
Strong subject knowledge, professional experience, and ability to create clear, structured video lessons.
Do you help instructors create their courses?
Yes. We provide guidelines and support for course creation.
How do instructors get paid?
Instructors earn a percentage per enrollment. Payout details are provided upon onboarding.
Can instructors schedule live classes?
Yes, through integrated tools such as Zoom or Google Meet.
Can I request an Instructor for my company workshop/training?
Yes, you can contact us directly or select from the available Instructors in our platform
Technical & Account
How do I create an account?
Click the “Sign Up” button and register using your email.
I forgot my password. What should I do?
Use the “Forgot Password” option to reset it instantly.
I can’t access my course. What should I do?
Try logging out and back in. If the issue persists, contact support.
Why am I not receiving emails?
Check your spam folder. Add our email to your safe sender list.
How do I update my profile details?
Go to your account dashboard and edit your profile information.
Can I change my email address?
Contact us and we can make the changes on your behalf
Billing & Subscription Issues
I was charged but the course didn’t unlock. What should I do?
Contact support with your payment receipt and we will resolve it quickly.
Do you store my payment information?
No. Payments are processed securely by trusted third-party gateways.
